How to Answer WTW's Conflicting-Information Question

How to Answer WTW's Conflicting-Information Question

Read the wording before choosing your story

The useful clue in this WTW question is the requested sequence: situation, actions and outcome. Choose an example where your individual contribution changed what happened. The story should demonstrate decision speed, source quality and ownership without relying on claims such as “I am organised” or “I work well with others.”

Question shown in the assessment

Tell us about a situation in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the outcome of your final decision.

A response pattern that falls flat

Candidates often spend half the answer setting the scene, switch to “we” for every action and rush the result. That makes ownership difficult to assess. A better balance is roughly one part context, two parts action and one part outcome with a short reflection.

Build your two-minute version

  • Close with the result and what you learned.
  • Explain the trade-off you chose and why.
  • Separate reliable evidence from noise.
  • Define the decision and the deadline.

Rehearse the logic, not a memorised script. You should be able to explain why you acted, what changed because of it and what you would repeat next time while still sounding natural.

Practise the full interview set

OpenInterview has the complete WTW question set in one place, which helps candidates practise across motivation, judgement and behavioural themes instead of over-preparing a single answer.